Frequently Asked Questions
How much does it cost? Our decluttering journey begins at £45 per hour, with a minimum booking of 3 hours. Weekends and bank holidays are also £45 per hour. A deposit is required to secure your booking. Bespoke price packages will be discussed at your consultation depending on the hours/sessions you wish to book. We take payment by bank transfer, cash and major debit and credit cards.
What areas do you cover? We consider any area, however, if you live within a 20-mile radius of Corby, Northamptonshire, there is no extra travel charge. If you live a bit further away, no worries, we will consider locations beyond 20-miles, with a small charge of 45p per mile for every mile beyond this radius.
Is there a cost for an initial consultation? Not at all! Our initial 30-minute consultation is complimentary.
What are your working hours? Our schedule revolves around yours and we will be as flexible as possible. Weekends and bank holidays are included, so let us find the perfect time during our initial consultation.
How long does it take? The timeline and your decluttering journey are as unique as your space. We can discuss an approximate timeline during our complimentary 30-minute consultation, tailored to your needs. Please be assured we will guide you through the process at your pace.
Do I need to be here when you come? Your presence is essential for decision-making. Once decisions are made, we are happy to work independently or collaboratively, depending on your preference.
I'm embarrassed about my environment. We hear this often from clients and there is no need to be embarrassed. Please, please be assured that our aim and focus is to support you in a caring, professional, and non-judgmental manner to create a calming and spacious living space, help address the overwhelm and bring some harmony and balance back into your life.
How do you know where to start? We will guide you to start where you feel the least overwhelm or stress, ensuring a comfortable beginning to your decluttering journey.
Is your service confidential? Absolutely! Your privacy is a priority and important to us. We can provide a confidential agreement which can be signed for your peace of mind and reassurance.
Will you judge me? Never. Our approach is non-judgemental, empathetic, caring and compassionate, ensuring you feel supported on your personal journey.
What do you need from me? We have prepared a useful guide to help you prepare for our session which we will send you after your initial consultation, if you wish to go ahead with your decluttering journey.
Do I need to do anything to prepare for the session? Rubbish or recycling bags and basic cleaning items are handy for the session, as well as an open mind to the process.
Should I buy new storage? Your existing storage is often sufficient. If more is needed, we will decide on any purchases together.
Will you make me get rid of all my things? Absolutely not! Your decisions matter most. We will encourage and support you in deciding what to keep, donate, or let go of. If you are unsure, no worries; we would encourage you to decide at a later date with no pressure and in your own time. Remember, this is your unique journey, and one size does not fit all.
Will you take photographs? We will only take photographs if we feel it is appropriate and with your express permission. If we do decide to capture moments, these are done anonymously to respect your privacy.
What will happen to anything I no longer need? Items can find new homes through selling, donating, recycling, or responsible disposal. We can talk you through this during your session.
Can you take items for donation to a local charity shop? Absolutely! We are happy to take a carload of items for donation to a local charity shop on your behalf.
Do you work with hoarders? Whilst our expertise lies in decluttering and organising, unfortunately, we do not have the expertise to work with those with a hoarding disorder. Support can be found through organisations like Help for Hoarders, Hoarding UK, and APDO, please see the links for further information.
Can you help me on an ongoing basis? Certainly! From weekly sessions to customised plans, we are here for you. Just contact us to arrange any ongoing sessions at your convenience, if this is something you feel you would benefit from.
What happens after you leave? Your decluttering journey matters to us. We will check in with you after the session to ensure everything is going smoothly.
What if I need help again in the future? We are here for the long run on this journey. Whenever you need a refresh, additional sessions can be booked, just contact us.
Can you buy or sell my unwanted items for me? We focus on decluttering and organising, we do not buy or sell your unwanted items but can suggest options during your session. For any valuable items, we would suggest you contact a valuation expert.
Do you provide a cleaning service? Whilst we do not offer cleaning services, we do a quick wipe over on surfaces for a fresh touch once an area is decluttered before items are returned to that space.
What if I have to cancel? Life happens, and we understand. If you need to cancel, please provide as much notice as possible, but no less than 24 hours. Cancellations made outside this timeframe will incur a fee equivalent to the booked session.
How will I keep the clutter at bay? Our goal is to equip you with the tools and knowledge to maintain a clutter-free space after our decluttering journey together.
Are you DBS checked? Yes, we undergo regular DBS checks for your peace of mind.
Are you insured? Yes. We are covered by Public Liability Insurance and Professional Indemnity Insurance.
Do you offer gift vouchers? We do offer gift vouchers but please check the recipient is happy to receive a decluttering and organising voucher prior to purchasing.
I still have more questions, what should I do? No probem, please either call us on 07733361149, send a text/WhatsApp, or send an email to carol@cleanlivingspaces.co.uk. We are happy to help with any questions you may have.